Introduction
FrogCo Pty Ltd, trading as FrogBox, located at Suite 5, Level 1/678 Victoria St, Richmond VIC 3121, Australia ('We', 'Us', 'Our', or 'FrogBox Play'), operates the FrogBox Play mobile application ('The App'). We are the
Data Controller responsible for processing your personal data in line with the General Data Protection Regulation GDPR (in countries where applicable) and other applicable data protection laws. This privacy policy outlines how we collect, use, share, and protect your personal information on the FrogBox Play app. Please refer to the
FrogBox Privacy Policy for other products and services in the FrogBox suite.
1. What Information We Collect
When you use the FrogBox Play app, we collect certain personal information about you. This includes:
Information You Provide to Us
- Registration details (e.g., full name, email address, and other information you provide when signing up or creating an account)
- Any communications you make with us, such as customer service requests
Automatically Collected Information
- Device Information: We collect data about your mobile device, including IP address, operating system
- App Usage: We collect information about your interactions with the app, such as the features you use, content you view, and the duration of your sessions
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information regarding your use of the app. See section 9 for more details on cookies.
Third-Party Sources
We may receive information about you from third-party partners, including analytics providers, to improve our services and enhance your user experience.
2. Do Not Track
Please note that we do not alter our App’s data collection and use practices when we see a Do Not Track signal from your device.
Log files & PERSONAL IDENTIFIERS
Log files gather information and track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
We will treat this information as personal information.
3. How We Use Your Information
We process your personal data for the following purposes:
- To Provide the Service: This includes creating and managing your account, enabling core app functions (e.g. sharing clips), and delivering content.
- To Improve and Personalise Your Experience: We analyse your usage data to understand user behavior and preferences, helping us enhance the app and recommend content or features.
- To Ensure Security and Compliance: We use your data to ensure that our platform remains secure and compliant with legal obligations.
- Marketing and Promotions: With your consent, we may send you marketing communications or offer promotions that may be of interest to you.
4. How We Share Your Information
We may share your personal data with:
- Service Providers: We use third-party service providers (e.g., hosting, analytics, cloud storage) to perform tasks on our behalf. These providers have access to your personal information only to the extent necessary to perform their services.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- Legal Compliance: We may disclose your information to law enforcement or regulatory bodies when required by law or to protect our legal rights.
5. How We Store and Protect Your Information
Your data is stored and protected in accordance with industry best practices in our state-of-the-art hosted Data Centres. Our security practices and processes to store and handle this data is regularly reviewed by independent third-party security firms and optimised in accordance with their recommendations.
EU/UK PLATFORMS
Your personal information stored in our data centre in the Republic of Ireland and a standby facility located in Australia. Backup data is held securely by a cloud provider located in Republic of Ireland. We may access some of your data by our development team located in Australia. We may transfer your data to other suppliers who are based outside of the EU zone.
REST OF THE WORLD
Your personal information stored in our data centre in the Republic of Ireland and a standby facility located in Australia. Backup data is held securely by a cloud provider located in Republic of Ireland. We may access some of your data by our development team located in Australia.
6. Google User Data
Google Sign In
Our app utilises Google Sign In. We do not obtain, share or store any personal or sensitive information from Google.
7. Your Rights
If you are a European resident, you have the right to access your personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
To exercise any of these rights, contact us at privacy@frogbox.live.
8. International Data Transfers
Your data may be transferred to, stored, and processed in countries outside of the European Economic Area (EEA), including Australia. When we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your rights and comply with GDPR requirements.
9. Data Retention
When you register your information through the app, we will keep your Information for our records as follows:
- Until you request us to delete this information.
- If the club, association, state or national sporting body requests us to delete this information.
- As required by our legal and regulatory requirements.
- When the information no longer fulfills one of the stated purposes for which it was collected.
If data cannot be deleted due to integrity of past records (for example historical competition data) then personal data will be anonymised.
10. Updates to This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If you continue to access or use our services after notified changes have come into effect, you will have agreed to the revised policy.
11. Contact Us
For any information about our privacy practices, if you have questions, requests, or complaints, please contact our Data Protection Officer by using the contact details provided below:
E-mail:
privacy@frogbox.liveDefinitions
Data Controllers: A Data Controller is the legal entity, person or other body that hold and stores customer information and it is the legal entity responsible for the security of that data. This includes where applicable, club, association, state or national sporting body.
Consent means freely given, specific, informed and unambiguous indication of the data subject’s approval by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing (and storing) of personal data relating to him or her. It is the duty of Data processor to collect consent from Data subject before storing the data in the System.
Updated 8/11/2024