FrogBox Play Privacy Policy

Introduction

FrogCo Pty Ltd, trading as FrogBox, located at Suite 5, Level 1/678 Victoria St, Richmond VIC 3121, Australia ('We', 'Us', 'Our', or 'FrogBox Play'), operates the FrogBox Play mobile application ('The App'). We are the Data Controller responsible for processing your personal data in line with the General Data Protection Regulation GDPR (in countries where applicable) and other applicable data protection laws. This privacy policy outlines how we collect, use, share, and protect your personal information on the FrogBox Play app. Please refer to the FrogBox Privacy Policy for other products and services in the FrogBox suite.

1. What Information We Collect

When you use the FrogBox Play app, we collect certain personal information about you. This includes:

Information You Provide to Us
- Registration details (e.g., full name, email address, and other information you provide when signing up or creating an account)
- Any communications you make with us, such as customer service requests

Automatically Collected Information
- Device Information: We collect data about your mobile device, including IP address, operating system
- App Usage: We collect information about your interactions with the app, such as the features you use, content you view, and the duration of your sessions
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information regarding your use of the app. See section 9 for more details on cookies.

Third-Party Sources
We may receive information about you from third-party partners, including analytics providers, to improve our services and enhance your user experience.

2. Do Not Track

Please note that we do not alter our App’s data collection and use practices when we see a Do Not Track signal from your device.

Log files & PERSONAL IDENTIFIERS

Log files gather information and track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.  

We will treat this information as personal information.

3. How We Use Your Information

We process your personal data for the following purposes:

4. How We Share Your Information

We may share your personal data with:

5. How We Store and Protect Your Information

Your data is stored and protected in accordance with industry best practices in our state-of-the-art hosted Data Centres. Our security practices and processes to store and handle this data is regularly reviewed by independent third-party security firms and optimised in accordance with their recommendations.

EU/UK PLATFORMS

Your personal information stored in our data centre in the Republic of Ireland and a standby facility located in Australia. Backup data is held securely by a cloud provider located in Republic of Ireland. We may access some of your data by our development team located in Australia.  We may transfer your data to other suppliers who are based outside of the EU zone.

REST OF THE WORLD
Your personal information stored in our data centre in the Republic of Ireland and a standby facility located in Australia. Backup data is held securely by a cloud provider located in Republic of Ireland. We may access some of your data by our development team located in Australia.

6. Google User Data

Google Sign In
Our app utilises Google Sign In. We do not obtain, share or store any personal or sensitive information from Google.

7. Your Rights

If you are a European resident, you have the right to access your personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.  

To exercise any of these rights, contact us at privacy@frogbox.live.

8. International Data Transfers

Your data may be transferred to, stored, and processed in countries outside of the European Economic Area (EEA), including Australia. When we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your rights and comply with GDPR requirements.

9. Data Retention

When you register your information through the app, we will keep your Information for our records as follows:
If data cannot be deleted due to integrity of past records (for example historical competition data) then personal data will be anonymised.

10. Updates to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If you continue to access or use our services after notified changes have come into effect, you will have agreed to the revised policy.

11. Contact Us

For any information about our privacy practices, if you have questions, requests, or complaints, please contact our Data Protection Officer by using the contact details provided below:

E-mail: privacy@frogbox.live

Definitions

Data Controllers: A Data Controller is the legal entity, person or other body that hold and stores customer information and it is the legal entity responsible for the security of that data. This includes where applicable, club, association, state or national sporting body.  

Consent means freely given, specific, informed and unambiguous indication of the data subject’s approval by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing (and storing) of personal data relating to him or her. It is the duty of Data processor to collect consent from Data subject before storing the data in the System. 
Updated 8/11/2024